We want to make our website easily accessible for all users.
The Via Care website has been built in compliance with W3C standards for HTML and CSS to provide a rich online experience and display correctly in current and future browsers.
We are actively working to increase our website’s accessibility and usability. This will always be a work in progress, and we invite you to continually provide feedback that can help us make our site fully accessible and user-friendly. If you have trouble accessing any of our pages or files, please contact us using the form below:
These tips may be helpful in improving your browsing experience.
In most web browsers, you can increase or decrease text size by holding down the Ctrl key (Command key on a Mac) and pressing the plus or minus key:
Ctrl+ = increase text size
Ctrl- = decrease text size
If this doesn’t work, you may need to upgrade to the latest version of your browser. You can also visit the Web Accessibility Initiative (W3C) site for additional instructions or use a tool such as Windows Magnifier to enlarge parts of your screen.
Your computer volume can often be controlled by pressing the Ctrl key (Command key if you’re using a Mac) while pressing the F11 or F12 key:
Ctrl F12 = increase volume
Ctrl F11 = decrease volume
The mouse pointer is sometimes hard to see on your screen. The size and color of the mouse pointer can be adjusted to make it easier to identify. Most computer operating systems also provide options to show a trail when the pointer moves around the screen and may highlight it when a specific key is pressed. For more information, check out the links below:
For Microsoft Windows
Windows XP Accessibility Tutorials: Adjusting Mouse Options
Windows Vista Accessibility Tutorials: Make the Mouse Easier to Use
Windows 7 Accessibility Tutorials: Make the mouse easier to use
For Apple Mac OS X
Accessibility: Physical and Motor Skills
W3C (Web Accessibility Initiative) Better Web Browsing: Tips for Customizing Your Computer
These free tools can help your computer read a web page for you if you find a keyboard or mouse difficult to use:
Text-to-Speech for Web Browsers
Windows Narrator – a screen reader that reads text aloud and describes events so you can use your computer without a display
WebbIE works on Windows computers and incorporates tools for browsing, screen reading, RSS, Podcatcher and more
NVDA screen reader – allows blind and vision-impaired people to access and interact with the Windows operating system and many third-party applications
These keyboard commands allow you to navigate web pages without a mouse. (Note: these may not work with all Internet browsers.)
Move forward from link to link or to controls = use the Tab key
Move backward from link to link or to controls = Shift + Tab
Select buttons = Spacebar
Navigate and select Radio Buttons = Arrow
Select/deselect boxes = Spacebar
Move from box to box = Tab
Open a List Box = ALT + Down arrow
Read the prior screen = CTRL + Page Up
Read the next screen = CTRL + Page Down
Go to the top of the page = CTRL + Home
Go to the bottom of the page = CTRL + End
Close the current window (for Internet Explorer) = CTRL + W
Refresh the screen = F5
Go back a page = ALT + Left Arrow
Go forward a page = ALT + Right Arrow
Navigate to & select the text in the address combo box = ALT + D
Some web pages may be hard to read because of text or background colors used. Many browsers allow you to adjust the aspects of font and color.
For Windows users: Select Tools > Options in the online menu
For Macintosh users: Select Firefox > Preferences
Turn on Accessibility for Web Browsers
W3C (Web Accessibility Initiative) Better Web Browsing: Tips for Customizing Your Computer
All Via Care offices will be closed in honor of the holiday.
We will resume regular business hours on Friday, January 2nd, 2026.
For any emergencies, please call 911.
For any non-urgent medical needs, please call us at (323) 268-9191. An after hours phone service can connect you with a provider within 30 minutes.
If you or a loved one are in need of support, please contact the Suicide & Crisis Lifeline at 988.
Keep your coverage. Renew your Medi-Cal today.