Patients & Visitors

Patient Resources

Our call center can help with making, rescheduling and cancelling appointments, and answer questions about our services.

Call Center

Call Center Hours

  • Monday – Friday : 8:00 am – 5:00 pm
  • Saturday : 7:00 am – 3:30 pm

All our call center operators are both English and Spanish speaking.

Depending on when you make your appointment, you will receive one or more reminders from Via Care. Via Care utilizes Phreesia which allows you to digitally confirm, cancel or request to reschedule your appointment. A few days ahead of your upcoming appointment, you will receive a text and/or email asking you to confirm, cancel or request to reschedule your appointment.

Via Care utilizes Phreesia as our digital patient communication platform. Ahead of your first appointment, you will receive a text and/or email asking you to confirm, cancel or request to reschedule your appointment.

Three days prior to your upcoming appointment, you will receive a text and/or email including a pre-registration link. In the pre-registration process, you will be asked to complete and confirm all your personal information, health information, and insurance and upload photos of your identification and insurance cards. All patients are encouraged to pre-register ahead of your appointment as this will improve and expedite your clinic check-in experience.

If you do not complete the pre-registration process ahead of your appointment, you will be asked to complete your registration via your mobile device or a tablet in the clinic when you arrive. Please bring a copy of your identification and your insurance card with you to your appointment.

Via Care is proud to offer extended evening and Saturday hours at our 507 Health Center in East Los Angeles and our Tweedy Health Center in South Gate. To view all our locations’ hours, click here.

For any health needs outside of these hours, please call (323) 268-9191. We have an after-hours phone service that will connect you with a doctor within 30 minutes.

You may also call the (800) number on the back of your insurance card for your health plans 24-hour nurse advice line.

For emergencies, please call 911. 

Via Care offers same day medical services for urgent medical needs at the Via Care Urgent Care in South Gate.

Via Care Urgent Care

Phone: (323) 800-3082

Address: 4476 Tweedy Blvd. Suite B, South Gate, CA 90280
(located within our Tweedy Health Center)

Hours: Mon – Thur: 10:00am – 8:00pm

If you are looking for care outside of our Urgent Care and After-Hours operating hours, we have provided a list of local urgent care center below.

EAST LOS ANGELESSOUTH GATEBELLFLOWER

Edward R. Roybal Comprehensive Health Center

245 S. Fetterly Ave.
Los Angeles, CA 90022

PIH Urgent Care Center Downey

12214 Lakewood Blvd. #110
Downey, CA 90242

PIH Urgent Care Center Downey

12214 Lakewood Blvd. #110
Downey, CA 90242

Los Angeles General Medical Center

2051 Marengo St.
Los Angeles, CA 90033

AME Medical Group Urgent Care

3625 Martin Luther King Jr Blvd #8
Lynwood, CA 90262

AME Medical Group Urgent Care – Lakewood

3300 E South St #209
Lakewood, CA 90805

Monterey Park Hospital

443 S Soto St.
Los Angeles, CA 90033
(323) 261-2273
*accepts Blue Shield PPO plans

Exer Urgent Care – Huntington Park

2968 E Florence Ave
Huntington Park, CA 90255

Exer Urgent Care – Lakewood

5101 Lakewood Blvd.
Lakewood, CA 90712

Dusk To Dawn Urgent Care

15745 Paramount Blvd
Paramount, CA 90723

 

Urgent Care Pros – Lakewood

5424 Woodruff Ave.
Lakewood, CA 90713

PIH Urgent Care Center Montebello

2205 W. Beverly Blvd.
Montebello, CA 90640

  

PIH Urgent Care Center Downey

12214 Lakewood Blvd. #110
Downey, CA 90242

  

PIH Urgent Care Center Santa Fe Springs

562.967.2830

12400 Bloomfield Ave
Santa Fe Springs, CA 90670-4750

  

If you’re experiencing a serious injury or life-threatening emergency, call 911.

The emergency room is your best choice for symptoms like:

  • Chest pain and symptoms of heart attack
  • Stroke symptoms
  • Severe breathing problems
  • Bleeding injuries
  • Major injuries, especially head injuries
  • Serious burns
  • Broken bones
  • Poisoning
  • Major allergic reactions

For conditions that aren’t serious, urgent care is faster and more cost effective than the emergency room. You can get care for routine illnesses and injuries, such as:

  • Cold and flu symptoms
  • Earaches
  • Bladder/vaginal infections
  • Mild asthma flare-ups
  • Minor lacerations
  • Back pain
  • Stomach problems
  • Joint pains
  • Sprains/strains
  • Rashes

Do you need medical advice? Call a team of professional nurses 24 hours a day, 7 days a week. A trained nurse will answer your health care questions so you can take care of yourself or your family member as soon as possible. The nurses will interact with you in your preferred language at no cost to you.

To call the Nurse Advice Line, find your health insurance provider from the list below, or look on the back of your health insurance card.

Looking for a ride to the clinic? Check out the options below to fit your needs:

Free Medical Rides

If you have a medical need*, you’re qualified to get free rides to and from your doctor. To plan a ride, call at least 48 hours before your office visit. The ride is free but it’s not for emergencies. When you call, be ready to provide information about your health ID card, your doctor’s name, phone, and street address.

You can call at any time (24/7):

* Medi-Cal enrollees must have a medical necessity form from your doctor on file with LogistiCare that tells why you need a ride to the doctor.

The El Sol Shuttle Service

The El Sol Shuttle Service covers East LA with 3 lines. The fare costs 25 cents. However, seniors (60 years and older), persons with disabilities, children under 5, and Metro Pass Holders ride free! See below for the various line schedules:

LA Merto Low Income Fare is Easy (LIFE)

Via Care is an authorized partner of the LA Merto Low Income Fare is Easy (LIFE) Program, which offers free or low-cost rides to qualifying individuals. Speak to a Via Care representative today to see if you are eligible.

Los Angeles Metro offers a handy trip planner to determine the best route to your destination.

Uber Credits

Via Care also provides credits and arrangements for rides to and from appointments using Uber for certain eligible patients. Ask your care team if you are eligible for ride arrangement.

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