Telehealth

At Via Care, you can connect with your provider from the comfort of your home through a telephone or video appointment. Telehealth visits are safe, secure, and offer the same quality of care as an in-person visit.

Who Can Use Telehealth?

Most Via Care medical and behavioral health services are available through telehealth. A care team member will let you know if an in-person visit is needed.

What Telehealth Can Treat

Medication refills
Chronic disease follow-up
Cold/flu symptoms
Behavioral health counseling
Birth control consults
Lab follow-ups
Care coordination

Before Your Appointment

Confirm your phone number with Via Care.
Keep your phone on and nearby.
Find a quiet, private space.
Have your medication list and symptoms ready

Telephone Visits: What to Expect

Steps:

Your provider will call you at your scheduled appointment time. Keep your phone nearby and the ringer on.
Your provider will confirm your name and date of birth.They may also check your preferred pharmacy.
Discuss your health concerns.Your provider will ask about symptoms, medications, and any recent changes.
Receive your care plan. This may include prescriptions, referrals, labs, or follow-up instructions.

Video Visits: What to Expect

Before your visit, you’ll receive a text message or email, depending on your communication preference, including a secure link. No app is required. Ensure your device has internet, a camera, and the microphone enabled.

Steps:

You’ll receive a secure link before your appointment. Click the link; no app is needed.
Allow camera and microphone access. Enter your name. This helps your provider see and hear you clearly.
Your provider will verify your name and date of birth. A quick identity check before starting the visit.
Discuss your concerns on video. You may be asked to describe symptoms or show affected areas.
Receive your care plan. Your provider will review next steps, prescriptions, or follow-up needs.

Tips for a Great Telehealth Visit

Need Help?

Call us at (323) 268-9191 for questions or updates.

Patients & Visitors