At Via Care, we understand that health care isn’t just about doctor visits—it’s about your home, your environment, your support system, and the barriers you face. Our Enhanced Case Management (ECM) program pairs you with a dedicated case manager who coordinates your medical, behavioral, dental, and social needs.
Whether you’re managing chronic conditions, recovering from hospitalization, navigating multiple specialists, or facing challenges like unstable housing, your case manager is your guide—helping you stay healthy, connected, and confident.
This program is designed for Medi-Cal members with complex health and social needs. You may benefit from ECM if you:
If one or more of these describe your situation, our ECM team is here to help.
Our ECM program addresses both clinical and non-clinical needs, helping you live healthier and more independently. Services include:
Q: Is there a cost for me?
A: No. The Enhanced Case Management program is fully covered by Medi-Cal—there is no additional cost.
Q: How do I know if I qualify?
A: You must be a Medi-Cal member with complex health or social needs. We’ll review your situation with you.
Q: Where does this take place?
A: We can meet at our clinic, your home, or a community location—wherever you feel comfortable.
Q: How long will I be in the program?
A: Every care plan is personalized. Some participants stay a few months; others remain longer depending on their needs.
Q: What happens when I complete the program?
A: We help transition you back to regular care while keeping access to other Via Care programs available as needed.
Since launching our ECM program, we have:
Take the first step toward better health today. Contact our ECM Team by calling us at (323) 268-9191 or complete the form below. Our team is ready to support you, every step of the way.
All Via Care offices will be closed in honor of the holiday.
We will resume regular business hours on Friday, January 2nd, 2026.
For any emergencies, please call 911.
For any non-urgent medical needs, please call us at (323) 268-9191. An after hours phone service can connect you with a provider within 30 minutes.
If you or a loved one are in need of support, please contact the Suicide & Crisis Lifeline at 988.
