Enhanced Case Management

Via Care’s Enhanced Case Management program is here to offer a helping hand to Medi-Cal patients facing complicated medical needs. We understand that health is about managing the whole picture – from scheduling and advocating for your needs to connecting you with crucial external resources, all while you navigate life’s other hurdles. Your dedicated case manager will be your partner, providing a source of support to help you balance your health with stressors such as the challenges of housing insecurity, substance use disorders and others.

Care Management
Via Care coordinates your care across medical, behavioral, dental, developmental, and social services.

Care Coordination
Case managers develop individualized case plans with a multidisciplinary team covering medical, mental, oral health, substance use disorders, palliative care, trauma-informed care, and social supports.

Health Promotion
We offer education on healthy lifestyle choices and teach you how to effectively manage chronic diseases. We also help you to develop the skills to independently identify and access resources for chronic disease care and prevention.

Individual and Family Support Services
We help you identify support systems, educate family members and care providers about chronic conditions, evaluate needs, and determine how care teams can work together to improve your health.

Community and Social Supports
We connect you to housing, transition, and tenancy support services. You also receive information about local food and nutrition programs, childcare, and more.

Eligibility

To determine if you or a loved one is eligible for our Enhanced Case Management program, please contact our ECM team. Please call our main phone line and ask to be connected with an ECM team manager.

This program is made possible thanks to support from the CA Department of Health Care Services (DHCS), LA Care, Health Net, Anthem Blue Cross, Blue Shield Promise and Molina.

Call Us

1 EAST LA (323) 268-9191 BELLFLOWER (562) 270-4100 SOUTH GATE (323) 825-8300

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Join us in our mission to support and uphold our community’s right to health by providing quality, equitable & comprehensive care.

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