Via Care 2020 Annual Report
2020 was a year like no other, a year when most of us had little to no contact with extended family members. Though we were surrounded by so many uncertainties, there was one thing most of us realized early in the pandemic: the value of family.
We were all concerned about how the coronavirus might harm our families and friends, and at Via Care that concern extended to our greater family — our co-workers, the community, and the patients we serve.
Via Care acted swiftly to address any issues that could potentially have impacted access to care. Our providers moved to telemedicine with expediency to ensure there were no service lapses. We set up safe workplaces to allow for social distancing of staff and followed the same protocol in our patient areas. Understanding the importance of COVID-19 testing as it related to equity and access for our community and small businesses that employ essential workers, we immediately began screening patients and staff to ensure a safe working environment. We delivered medication to patients, and our clinical pharmacists checked in with them for medication management. In addition, our providers and staff impressed upon our patients the need to continue monitoring their health with in-person visits, and our dental department adopted new processes that included offering rapid COVID-19 testing to patients prior to a visit. We ramped up our behavioral health services to meet the increasing demand. We are pleased to report that our Via Care staff and providers have now received both doses of the COVID-19 vaccine, creating another layer of safety for our patients and our work environment.
While our challenges were many, our Via Care family rallied around one another. We welcomed new tasks and adapted to the myriad of changes facing us.
With the new year, we have a renewed sense of commitment to ensure that Via Care continues to hold true to the notion that healthcare is a basic human right for all. We hope you enjoy this look back at our activities of the past year and that you will join us in celebrating our growth and accomplishments over the past five years.
Deborah Villar, CEO
Via Care Community Health Center